Terms & Conditions — MiLab

Last updated: February 13, 2026

Welcome to MiLab. Please read these Terms & Conditions carefully before making a purchase. By placing an order through our website, you confirm that you have read, understood and agreed to the terms outlined below.

Our goal is to provide complete transparency regarding our processes, production methods and the care required for our pieces.

Contact: hey.milab@outlook.com

1. About MiLab and Our Pieces

MiLab is a Colombian jewelry and accessories brand that creates pieces through 3D printing and hand-finishing in Bogotá, Colombia.

We work in small batches, and many pieces are produced or finished to order.

Because of this, every piece has its own character. Subtle variations in shape, texture, color or finish may occur as part of the production process. Product images are provided as references and represent the general appearance and style of each piece. No two pieces will be exactly identical.

Our products are not designed for extreme activities or high-impact use. While some materials may be durable, they remain jewelry and accessories that can scratch, deform or become damaged when exposed to excessive force, heat, chemicals or impacts.

2. Eligibility to Purchase

By placing an order, you confirm that:

• You have the legal capacity to enter into a binding agreement, or have authorization from a legal guardian when applicable.

• The information you provide is accurate, complete and up to date.

3. Pricing, Availability & Promotions

All prices are displayed in Colombian Pesos (COP).

Product availability may change without prior notice.

Promotions, discounts and special offers may be subject to specific conditions and limited availability.

MiLab reserves the right to correct obvious errors related to pricing, inventory or product information. If such an error is discovered after a purchase has been made, we will contact you to discuss available options, including correction, replacement or cancellation with a refund when applicable.

4. Payments

Payments are processed through the payment providers available at checkout.

MiLab does not store sensitive payment card information.

Once payment has been successfully confirmed, the preparation and/or production process begins.

5. Orders, Changes & Cancellations

Some products are produced or finished specifically for each order.

For this reason:

• Once an order has entered production or fulfillment, modifications or cancellations may no longer be possible.

• If you need to correct information such as a shipping address, please contact us as soon as possible at hey.milab@outlook.com.

We will do our best to assist before shipment, but cannot guarantee changes once the package has been handed over to the carrier.

6. Shipping & Delivery

MiLab sells products through its online store.

Shipping and delivery timeframes are communicated during checkout or in the order confirmation and may vary depending on destination, carrier operations, weather conditions or other external factors.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.

• Monitoring shipping notifications and delivery attempts.

Once an order has been transferred to the shipping carrier:

• Delivery timelines are managed by the carrier.

• If a package is returned due to customer-related circumstances (incorrect address, failure to receive the package, failure to collect it on time), any reshipment costs will be the responsibility of the customer.

7. Damaged, Defective, Missing or Incorrect Products

Please inspect your order immediately upon arrival.

If your order arrives:

• Damaged

• Defective

• Incomplete

• Different from what was ordered

please contact us at hey.milab@outlook.com and include:

• Order number

• Clear photographs of the product

• Photos of the packaging and shipping label when applicable

MiLab will review the case and provide an appropriate solution in accordance with applicable consumer protection regulations and our policies.

8. Product Variations

Because our products are created through a combination of 3D printing and hand-finishing, slight variations in shape, texture, color or finish may occur.

These variations are considered part of the nature of the product and do not constitute manufacturing defects when they do not affect functionality or intended use.

9. Product Care, Proper Use & Limitation of Liability

Customers are responsible for the proper use and care of their products.

MiLab is not responsible for damage resulting from:

• Drops, impacts or excessive force

• Improper handling

• Exposure to water, prolonged humidity, excessive heat or chemicals such as perfumes, alcohol, creams or solvents

• Normal wear and tear

• Repairs or modifications performed by unauthorized third parties

Customers acknowledge that jewelry and accessories may carry inherent risks, including snagging or damage caused by excessive force.

MiLab shall not be liable for injuries, cuts, accidents or damages resulting from misuse, improper handling or failure to follow reasonable care practices.

10. Legal Warranty (Colombia)

MiLab provides the legal warranty required under applicable Colombian consumer protection laws.

The warranty covers manufacturing and quality defects that are not caused by:

• Misuse

• Normal wear and tear

• Impacts, drops or excessive force

• Chemical exposure

• Unauthorized repairs or modifications

To submit a warranty claim, contact:

hey.milab@outlook.com

and include:

• Order number

• Description of the issue

• Supporting photographs or videos

MiLab will evaluate the claim and determine the appropriate remedy, which may include repair, replacement or another legally applicable solution.

11. Returns, Refunds & Right of Withdrawal

Returns and refunds are governed by our Refund & Return Policy, which forms an integral part of these Terms & Conditions.

Right of Withdrawal (Online Purchases – Colombia)

For eligible online purchases, consumers may exercise their legal right of withdrawal within five (5) business days from delivery of the product, provided that no legal exception applies.

Relevant exceptions include:

• Customized, personalized or made-to-order products

• Personal-use items for hygiene reasons, such as earrings, except in cases of manufacturing defects or shipping errors

Shipping and return costs associated with exercising the right of withdrawal are the responsibility of the customer when applicable.

12. Payment Reversals

In situations provided for under Colombian law, including:

• Unauthorized or fraudulent transactions

• Non-delivery of the product

• Defective products

• Products that do not correspond to the order

customers may request a payment reversal when payment was made through electronic payment methods.

For assistance, contact:

hey.milab@outlook.com

and include:

• Order number

• Reason for the request

• Amount claimed

• Supporting documentation

13. Intellectual Property

All designs, 3D models, photographs, graphics, text and other content available on this website are the property of MiLab or are used with proper authorization.

No content may be copied, reproduced, distributed or used without prior written permission.

14. Privacy & Personal Data

Your personal information is used to process your order, communicate with you regarding your purchase and send marketing communications when authorized by you.

For more information, please refer to our Privacy Policy.

15. Changes to These Terms

MiLab reserves the right to update these Terms & Conditions when necessary.

The version published on the website at the time of purchase shall be the version that applies to that transaction.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Colombia.

Any disputes shall be handled in accordance with applicable Colombian consumer protection regulations and by the competent authorities.

Acceptance

By purchasing through the MiLab website, you acknowledge and accept these Terms & Conditions and understand that MiLab products are produced in limited quantities, hand-finished and may include subtle variations that are inherent to the production process.