Refund policy
Warranty, Returns & Refund Policy — MiLab
At MiLab, we want your experience to be clear and worry-free from the very beginning. Below you'll find our shipping, returns, exchanges, legal warranty, withdrawal rights and refund policy for purchases made through our online store.
Last updated: February 13, 2026
Contact: hey.milab@outlook.com
1. Purchases Covered by This Policy
This policy applies to purchases made through our online store.
If we offer in-person sales in the future (for example, at events or pop-up stands), the applicable conditions will be communicated separately, as certain consumer rights may apply specifically to online purchases.
2. Shipping & Delivery
Orders are processed and shipped within the timeframe communicated at checkout or in the order confirmation.
Delivery times may vary depending on the shipping carrier, destination and external circumstances.
Important
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Once an order has been handed over to the carrier, delivery times are managed by the carrier.
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If an order is returned due to circumstances attributable to the customer (such as an incomplete or incorrect address, failure to receive the package or failure to collect it on time), any reshipment costs will be the responsibility of the customer.
3. Damaged, Defective, Missing or Incorrect Items
Please inspect your order upon arrival.
If your order:
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Arrives damaged
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Arrives defective
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Is missing items
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Contains the wrong product
Please contact us as soon as possible at hey.milab@outlook.com and include:
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Order number
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Clear photographs of the product, packaging and shipping label (when applicable)
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A brief description of the issue
We will evaluate the situation and provide an appropriate solution, which may include a replacement, repair or refund when applicable.
4. Product Variations
Product images are provided for reference purposes.
Because MiLab pieces are 3D printed and hand-finished, slight variations in shape, texture, color or finish may occur as part of the production process.
These variations do not constitute defects when they do not affect the intended use or functionality of the product.
RETURNS & EXCHANGES
Customer-Initiated Returns (30-Day Return Policy)
We offer a 30-calendar-day return policy from the date your order is delivered.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned with all included components (if applicable).
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The item must be packaged appropriately to prevent damage during transit.
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Proof of purchase or order number must be provided.
To initiate a return, contact us at:
Returns sent without prior authorization will not be accepted.
Return Shipping Costs
If the return is requested by the customer and there is no defect, damage or shipping error, return shipping costs are the responsibility of the customer.
If the item is defective, damaged or incorrect, MiLab will coordinate the appropriate solution and cover eligible shipping costs when applicable.
Exchanges
Exchange requests are reviewed on a case-by-case basis depending on product availability, condition and timing.
The fastest way to obtain a different product is often to request an approved return and place a new order.
Non-Returnable Items
For hygiene and consumer safety reasons, we do not accept returns for:
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Earrings, unless defective, damaged or shipped incorrectly
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Gift cards
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Sale or discounted items marked as final sale
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Custom-made, personalized or made-to-order products
If you are unsure whether a product qualifies for return, please contact us before purchasing.
CONSUMER RIGHTS FOR ONLINE PURCHASES (COLOMBIA)
Right of Withdrawal
If you purchased through our online store, you may exercise your legal right of withdrawal within five (5) business days of receiving the product, provided that the product is not excluded under applicable law (for example, personalized goods or personal-use items such as earrings).
Conditions:
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The product must be unused and returned in suitable condition.
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Shipping and return costs associated with the withdrawal request are the responsibility of the customer.
To exercise this right, contact:
and include:
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Your order number
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An explicit request to exercise your right of withdrawal
REFUNDS & WARRANTY
Refunds
When a refund is approved (due to an accepted return, valid withdrawal request, defect or shipping error):
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We will notify you once the returned item has been received and inspected (when applicable).
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Approved refunds will be issued to the original payment method whenever possible.
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Processing times may vary depending on your financial institution.
If more than 15 calendar days have passed since your refund was approved and you have not received it, please contact us.
Legal Warranty
Our warranty covers manufacturing defects in accordance with applicable consumer protection laws.
The warranty does not cover:
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Damage caused by misuse, impact, drops or improper handling
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Normal wear and tear
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Damage caused by chemicals, perfumes, creams, alcohol, excessive heat or humidity
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Repairs or modifications performed by unauthorized third parties
To request a warranty review, contact us with your order number and supporting evidence.
Payment Reversals
In situations provided for under Colombian law (including unauthorized or fraudulent transactions, non-delivery, defective products or products that do not match the order), customers may request a payment reversal when payment was made using electronic payment methods.
To receive assistance, contact:
and include:
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Order number
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Reason for the request
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Amount claimed
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Supporting documentation
Contact
For any questions regarding this policy, please contact us at:
We're happy to help.
Thank you for choosing MiLab.
