Shipping Policy — MiLab

Last updated: February 13, 2026
Contact: hey.milab@outlook.com
Ships from: Bogotá, Colombia

1. Order Processing

Every MiLab piece goes through a process of 3D printing and hand-finishing.

Because of this, orders are typically processed and dispatched within 3–5 business days after payment confirmation.

During periods of high demand, launches or special promotions, processing times may vary. If there are any changes, we will notify you by email.

2. Delivery Times

Delivery times depend on the shipping carrier, destination and external factors such as weather conditions, operational delays or other unforeseen circumstances.

Once your order has been shipped, you will receive tracking information (when available) so you can follow its journey.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before completing your purchase.

Shipping rates may vary depending on destination, package size and weight.

4. Shipping Address & Customer Responsibility

Customers are responsible for providing accurate shipping information, including:

• Full name

• Complete address

• Apartment/unit number (if applicable)

• Neighborhood, city and state/province

• Phone number

• Email address

If the shipping address is incomplete or incorrect, the carrier may be unable to deliver the package. If an order is returned for this reason, any reshipment costs will be the responsibility of the customer.

5. Failed Deliveries & Returned Packages

If delivery attempts are unsuccessful due to circumstances such as:

• Incorrect address

• Failure to receive the package

• Failure to collect the package within the carrier's timeframe

the shipment may be returned to MiLab.

In such cases:

• MiLab may resend the order once it has been returned to us.

• Reshipping costs will be the responsibility of the customer.

6. Shipping Delays

Once an order has been handed over to the shipping carrier, delivery operations and timelines are managed by the carrier.

While MiLab will assist and provide support throughout the process, we cannot guarantee delivery times once the package is in transit.

If your tracking information shows statuses such as:

• Delivery exception

• Shipment on hold

• Incorrect address

• Failed delivery attempt

• Other shipping incidents

please contact us as soon as possible at hey.milab@outlook.com and include:

• Order number

• Destination city

• Screenshot of the tracking status (if available)

We will help coordinate with the carrier whenever possible, but delivery timelines may be affected by circumstances beyond our control, including logistics operations, weather conditions, public events, peak seasons or other contingencies.

7. Packages Arriving Damaged

If your package arrives visibly damaged, opened, crushed, wet or otherwise compromised, this may have occurred during transit.

To help us investigate and file a claim when necessary, please:

• Take clear photos of the package from all sides before opening it.

• Photograph the shipping label.

• Record a short unboxing video (recommended).

If the courier is still present and the damage is evident, request that the delivery be noted as damaged upon arrival. If the damage is severe, you may refuse the delivery.

If the product itself is damaged, contact us at hey.milab@outlook.com as soon as possible (ideally within 48 hours of delivery) and include:

• Order number

• Photos and/or video

• Description of the issue

MiLab will review the case and determine the appropriate solution, which may include a replacement, repair or refund when applicable.

8. Confirmed Deliveries

Once the carrier marks a package as delivered, it will be considered successfully delivered to the address provided during checkout.

If you require assistance regarding a specific situation, please contact us and we will review the available information.

9. Contact

For questions regarding your shipment, please contact:

hey.milab@outlook.com